Animation: Quotes have several versions, spreadsheets use different fields, and answers stay in chat. A maintained knowledge base helps a new employee find a product restriction using current sources they can access, with missing details sent to an owner.
01 / THE CHALLENGEThe documents exist, but the answers still live with people
02 / THE APPROACHFrom raw records to a maintainable knowledge base
03 / IN PRACTICEExample: A new employee checks a product restriction
Documents and presentations
quote_v2.pdf
quote_final.pdf
quote_final(2).pdf
old_product_deck.pptx
Inconsistent namesmake versions hard to tell apart